Frequently Asked Questions...    

How do I get a library card?

I recently purchased an ereader and was told that you have ebooks available. How do I borrow them?

Why are you closed some Saturdays?

Do you have free internet access?

Can I renew my books online?

Do you take book or movie donations?

Do you run programs for children?

What can I borrow, and how long may I keep the items?

Are all library services free?

I borrowed a book from Madoc Library. Can I return it to Marmora Library?

Do you have a fax machine available for public use?

I am researching my family history. What kind of resources do you have available?

Can I print from my laptop?

Why are computers unavailable for public use on Wednesday evening from 4-6 pm?

I am late returning what I borrowed. What can I do?

I can't connect my laptop to your wireless network. What can I do?

At what age can my child get a library card of their own?

Is there a limit to how many books I can take out?

What happens if I lose or damage something I borrowed?

My child would like to become a member of the Young Innovators. What is required to join? 

Is my child allowed to use the internet at the library?

Will I be notified something is overdue?

I need to scan a form to email. Can I do that at the library?

I can't find the book I'm looking for. Is it possible to order it from another library?

The item I wish to borrow is out right now? Can I put a hold on it?

I need to fill out forms online, but I've never done this before. Is there help available?

Is the library building wheelchair accessible?

How do I get a library card?

Library cards can only be obtained in person, as you must present valid proof of address and photo ID, as well as sign your card.

If you are a resident of the Municipality of Marmora & Lake, you may join free of charge.

Non-residents will be required to pay a $10.00 non-refundable yearly fee.

Members of Havelock, Madoc and Tweed Public Libraries may enjoy a reciprocal membership free of charge.  To become a reciprocal member, you must present photo ID and a valid library card from your local library.

Children 12 & under must be signed up by their parent or guardian (valid ID required).Back to top of page

 

I recently purchased an ereader and was told that you have ebooks available. How do I borrow them?

Make sure your device has been setup with your computer and then follow these steps:

1) Go to http://www.marmoralibrary.ca and select Overdrive on the home page. The link will open in a new window.

2) If you haven't done so already, you will need to download Adobe Digital Editions.  The link is on the left hand side.  When you download, make sure to register, or you won't be able transfer the book to your ereader.

3) You may log in at the beginning of your session, or it will prompt you to do so when you are checking out.  Choose Marmora & Lake Public Library from the list, and type in your library card number (P is the only letter, the rest are numbers).

4) Browse through the selections and choose a book.  Make sure that it is in ebook format, not audiobook.  Download your selection.  You may choose a 7 day or 14 day checkout period.  The book will simply stop working after this time.  You do not need to return it.

There is an excellent help section on the top right hand side of the website, or you may contact us for further assistance. 

***Alternatively, you may access the website directly through your ereader, tablet, or smartphone.  Be aware, however, that not all ereaders are compatible with the Overdrive website.  The Overdrive Media Console app is required on all Android based devices.Back to top of page

 

Why are you closed some Saturdays?

Stat holidays often fall on a Monday, when we are already closed.  Because of this, we take Saturday in lieu of the holiday Monday.  Library staff make every effort to notify patrons of an upcoming holiday by placing signs in the library and posting it in our Announcments section as well as facebook and Google +. 

We also close between Christmas and New Year's Day.

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Do you have free internet access?

Yes! 8 computer workstations are available for public use.  You will be required to sign in and agree to library access policies before use. There is a 1 hour time limit.

You may also access our Wi-Fi on your own laptop or wireless device.  There is no connection time restriction, and it is available even when we are closed.

Please note: There is a 25 cent charge for printing (black only).Back to top of page

 

Can I renew my books online?

Click on Mandarin Web OPAC (left side of home page) to enter the catalogue.  From there, click "Sign In", located on top right of page.  If you do not have your login information, or cannot remember it, please contact Library Staff.

After you log in, click on "My Account" (also top right), then choose "Current Transactions".  You will see a listing of items you have out, and there will be a button to renew on the right side.  If it does not work, it means it is a non-renewable item. Back to top of page

 

Do you take book or movie donations?

Yes. Donations are appreciated, however, they must meet the following criteria.

1) Good condition: no mold, mildew, dirt or torn pages.

2) Up-to-date: books must be less than 10 years old for fiction, 5 for non-fiction.

3) If we cannot use the books in the library, they will be passed on to the friends to sell and raise funds. If you do not wish this, please let us know at the time of donation.

4) Movies must be in DVD format, and in good working condition.Back to top of page

 

 

Do you run programs for children?

Yes!  We offer extensive programming in the summer, and special event programs throughout the year. Advance registration is required.  Upcoming events will be posted in our Announcements, and on facebook. Back to top of page


 

What can I borrow, and how long may I keep the items?

Material                                                                                    Borrowing Period

Adult, Teen, Juvenile, Picture books, and Non-fiction           3 weeks

New Books                                                                                    2 weeks

Talking Books                                                                               2 weeks

Movies - DVD and VHS                                                                1 week

Magazines                                                                                    2 weeks

LeapFrog Interactive Books                                                       3 weeks

Online - ebooks and Audiobooks, access to eResources varies  Back to top of page

 

 

Are all library services free?

Almost. Most library services are free, however, the following items do have fees:

Non-resident card: If you are not a resident of Marmora & Lake Municipality, Madoc, Tweed or Havelock, you will be required to pay a small fee of $10 per year to use the library.

Replacement library card: There is a $2 processing fee for replacement cards.  Initial cards are free.

Printing and Photocopy: Cost is 25 cents per page. Note: You are responsible for each page printed, including those printed accidentally, or that do not turn out as intended.

Programming:  In circumstances where there is an above normal cost for a program (special guest, etc.), a small fee may be charged for attendance.  Donations are always gratefully accepted, and will be used directly for future events.Back to top of page

 

 

I borrowed a book from Madoc Library. Can I return it to Marmora Library?

Answer: No.  You must return materials to the library where they were borrowed.Back to top of page

 

Do you have a fax machine available for public use?

No.

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I am researching my family history. What kind of resources do you have available?

Ancestry is available in-library.  You can use one of our public access computers, or your own laptop within the library. 

The library hold a collection of local newspapers dating back to 1906.  The Langley Archive is a digital collection of births, deaths, marriages and other local information.  Access is available through this website.  Please be advised, that it is still under development.

Local history books, including some family histories, are available for borrowing or in-house use.Back to top of page

 

Can I print from my laptop?

Certain laptops, like those running Windows 7, can easily find and connect to our printer.  You can do this from your Device and Printer settings, which can be found in your start menu.  Library staff are available to assist. 

If you cannot connect to our printer, you can save the file in PDF format on a USB stick, and print directly from the printer. You may also transfer the file to one of our Public Access computers to print.Back to top of page

 

Why are computers unavailable for public use on Wednesday evening from 4-6 pm?

Computer workstations are reserved for use by the Young Innovators during this time.  For the comfort and safety of our young attendants, no one else may use the computers, even if one is available.

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I am late returning what I borrowed. What can I do?

Please return your borrowed materials as soon as possible.  If the library is not open there is a drop box located in the parking lot.  If you have not finished with the materials, you may renew them (provided no one else is waiting) through the account tool on our Online Catalogue, phone, or email. Note: Fines are incrued at a rate of 10 cents per library day for most materials.  Videos and DVDs are $1 per library day.  You will be required to pay your fee before borrowing again.

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I can't connect my laptop to your wireless network. What can I do?

Connecting to our wireless network should be automatic but issues can arise.  Please check the following before consulting library staff:

1) Some computers have keys or switches to turn wireless access off.  Check to see that your wireless is on.

2) Confirm that Marmora & Lake Public Library is listed in your available networks.

3) Let your system run Troubleshoot diagnostics and make note of any error messages.

4) Try turning it on and off again.

If these steps do not resolve the issue, Library staff will attempt to connect you however, they can not offer in depth technical support.Back to top of page

 

At what age can my child get a library card of their own?

Library cards are available for any age, however, our suggestion is to wait until your child is old enough to recognize the value of their very own library card.  Children are often quite excited by their first card, and if they are able to "sign" the card, it makes a lovely keepsake.

Please note: Children under 12 years of age may not borrow movies.  

Once a child reaches the age of 12, an adult card will be given, and he/she then becomes responsible for any items borrowed. New patron restrictions of 3 items (only one movie) will be in effect for 6 months.

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Is there a limit to how many books I can take out?

If you are a new member you will be restricted to 3 items, only one of which can be a DVD for a 6 month period. 

After this time you may borrow as many books as you wish, however, library staff may, at their own discretion, limit items from a single collection or author. 

We ask that you please limit your new book selections to 2 items at a time, so everyone may get a chance to read them.Back to top of page

 

What happens if I lose or damage something I borrowed?

 Please notify library staff as soon as you are aware of the issue. You will have to pay the purchase price of the item.  We will also accept a replacement copy, as long as it is in new condition. Substitutions are not accepted.

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My child would like to become a member of the Young Innovators. What is required to join? 

Parents must fill in a permission form before the child attends the Young Innovators for the first time.  Please bring any allergy and medication information, as well as the child's health card number.

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Is my child allowed to use the internet at the library?

A child under 12 years of age may use the public access computers only if you are present. 

A child between the ages of 12 and 16 who wishes to access the internet must have a permission form, signed in library by a parent or guardian, and must agree to internet access policies.

Please note: There are no filters on our computers, and access is not monitored. If a child is accessing the internet from their own wireless device, no permission is necessary.

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Will I be notified something is overdue?

Answer: We will attempt to notify you when material is overdue. However, it is your responsibility to return your items on time, even if you don't receive notification.Back to top of page

 

I need to scan a form to email. Can I do that at the library?

Answer: Yes.  We do have a scanner for public use. Please bring a USB stick to easily save the scanned item to your computer, or email from one of our Public Access computers.

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I can't find the book I'm looking for. Is it possible to order it from another library?

Yes! Interlibrary Loan service is available to full-access patrons. It is limited to books, and they must be over 2 years old.

If the title you are looking for is available we will issue a request, and notify you when it comes in.  Due dates are set by lending libraries, and no renewals are available.

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The item I wish to borrow is out right now? Can I put a hold on it?

Yes.  Simply let library staff know which item you wish to reserve, and we'll notify you when it comes in.Back to top of page

 

I need to fill out forms online, but I've never done this before. Is there help available?

Library staff will make every effort to assist you.  As the library can be a very busy place, it would be best to book an appointment when extra staff will be on-hand.Back to top of page

 

 

Is the library building wheelchair accessible?

Yes. A ramp is available from the parking lot. The door can be opened by button.  Wide aisles, where possible, allow for maneuverability, and washrooms are available.

Please let us know if any further assistance is required.Back to top of page